ServiceNow Training with AI
ServiceNow Training with AI (ITSM + Real-Time Projects)
Start Your Career in ServiceNow — One of the Highest Paying IT Skills.
- Duration: 2.5 – 3 Months
- Mode: Online
- Placement Support: Yes
Build Future-Ready ServiceNow Skills With AI
Step into the world of ServiceNow development and administration with AI-powered workflows. This course is designed to help you become a job-ready ServiceNow professional by mastering core platform concepts and real-time use cases.
Learn how to work with ITSM modules, CMDB, Service Portal, and automation tools to streamline enterprise workflows. Gain hands-on experience in building applications, automating processes, and integrating systems using APIs.
You will also explore how AI tools like ChatGPT and Copilot can enhance productivity in scripting, debugging, and workflow automation.
Through real-world projects, you’ll develop the confidence to work in enterprise-level ServiceNow environments.
What You Will Learn
ServiceNow platform fundamentals
ITSM modules (Incident, Problem, Change Management)
CMDB & data management
Service Portal development
Workflow & Flow Designer automation
REST API integration
AI-assisted development using ChatGPT
Who Should Enroll?
- Freshers (any background)
- Non-IT candidates
- Support / IT professionals
- Anyone looking for stable IT career roles
Outcome
After completing this course, you will be able to:
- Work on real-time ServiceNow projects
- Manage ITSM processes in organizations
- Build and customize ServiceNow applications
- Automate workflows using Flow Designer
- Crack ServiceNow Admin/Developer interviews confidently
Master In ServiceNow Step By Step
- Duration: 2.5 – 3 Months (Job-Oriented Program)
- Mode: Live + Recorded
- Includes: Real-Time Projects + Placement Support
Introduction to ServiceNow & ITSM
- What is ServiceNow
- ITSM Overview
- ITIL Concepts & Lifecycle
- ServiceNow Architecture
- Cloud Computing Basics
- SAAS vs PAAS
- ServiceNow Market Trends
ServiceNow Platform Basics
- User Interface (UI16)
- Navigation & Global Search
- Lists, Filters & Forms
- Personalization & Customization
- Working with Records & Fields
Tables, Fields & Data Management
- Table Structure & Types
- Creating Custom Tables
- Dictionary Entries
- Data Relationships
- Schema Map
User Administration
- Creating Users & Groups
- Roles & Permissions
- User Preferences
- Access Control Basics
Incident Management (Core ITSM)
- Incident Lifecycle
- State Model
- Ticket Handling
- SLA Concepts
- Real-time Incident Scenarios
Data Policies & UI Policies
- Data Policy vs UI Policy
- Creating UI Policies
- Validation Rules
- Automation using Policies
Business Rules & Automation
- Introduction to Business Rules
- Server-side scripting
- Client scripts basics
- Data Lookup Rules
- Assignment Rules
Service Catalog
- Creating Catalog Items
- Record Producers
- Variables & Forms
- Service Portal Integration
- User Criteria
Import Sets & Data Integration
- Data Import Process
- Transform Maps
- Data Mapping
- Coalesce & Data Sync
Service Level Management (SLA)
- SLA Concepts
- SLA Definition & Tracking
- SLA Reporting
- OLA & UC
Workflow & Automation
- Workflow Editor
- Creating Workflows
- Activity Definitions
- Workflow Automation
Reports & Dashboards
- Creating Reports
- Report Types
- Dashboards
- Data Visualization
Update Sets & Deployment
- Update Sets Basics
- Migration between instances
- Version control concepts
Email Notifications & Integration
- Notification Setup
- Email Templates
- Trigger-based alerts
- Event-driven notifications
Security & Access Control (ACL)
- ACL Rules
- Table & Field Level Security
- Role-based access
Advanced Modules
- Change Management
- Problem Management
- Knowledge Management
- Major Incident Management
AI in ServiceNow ⭐
- AI-assisted workflow creation
- Using ChatGPT for configurations
- Smart automation ideas
- AI for ticket analysis
Real-Time Projects 🚀
- Incident Management System
- Service Catalog Project
- Workflow Automation Project
- End-to-End ITSM Implementation
Master In ServiceNow Step By Step
- Fees
- 30,000 /-
- 2 Installment
- 15,000 + 15,000
- Duration
- 2.5 – 3 Months (Job-Oriented Program)
- Module
- 18
- Contact
- +91 9209029818
- Payment
Coming Soon
Programming Language
JavaScript (Basic)
Tools
- ServiceNow Platform
- ITSM Modules
- CMDB (Configuration Management Database)
- Service Portal
- Flow Designer
- REST APIs (ServiceNow Integration)
- ChatGPT / Copilot
What’s Included ?
Live + Recorded Sessions
Real-Time Industry Projects
Resume & Interview Preparation
Placement Support
Certification
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